Thick Hair (IS-TH)

SHIPPING

• All orders are processed within 2-5 business days.
• Orders are not shipped or delivered on weekends or holidays
• Shipping charges for your order will be calculated and displayed at checkout. Please note: Hand Sanitizer is not included in the offer of “Free Shipping on Orders over $75” because it’s classified as a haz mat item. Also, we have to use USPS Ground Select service which takes 3 to 8 business days for delivery.
• We ship your boxes daily and we personally drop them off at USPS offices. USPS sometimes takes a few days to update tracking information on their system, sometimes even when a package gets to the destination city. Usual delivery times for USPS is 3 to 8 business days. Please be patient while they deliver your package. If you haven’t received your package in 9 business days since placing your order, please contact us.
• We only ship Monday thru Friday. Orders placed after 2:00pm will be shipped the next business day. Note: Priority Mail by USPS is the normal mail. It’s not expedited.

RETURNS AND EXCHANGES

• We will accept merchandise for return and/or exchanges only within 30 days of receipt.
• The merchandise must be in original condition along with original materials, accessories, and packaging. Additional fees may apply if shipments are returned damaged or without original packaging.  
• Shipping charges are non-refundable. Customer is responsible for shipping charges incurred for any returns and/or exchanges. Any returns/exchanges without prior authorization will not be accepted. All returns/exchanges may be subject to inspection before approval.

REFUNDS

• Once returns are received and processed, refunds will be issue to the original form of payment.  Credit Card refunds within 5 business days after receipt.

Exclusions on Returns and Cancellations

• SH Salons will NOT accept any returns or exchanges for any opened Clippers, Trimmers, Combs, Hair Accessories, Makeup, Brushes, Shears, Blade, Gel/Nail Polishes and Furniture that have already been installed or connected for plumbing.  Returns, exchanges, or cancellations are invalid without prior authorization. There are no returns, exchanges, or cancellations on customized and/or special orders.



SHIPPING CARRIER


• USPS (1.800.275.8777)


• UPS (1.800.742.5877)


• FedEX (1.866.393.4585)

By clicking on the name of each carrier, you will be re-routed to the shipper's website. For any problems related to shipped orders, please contact the appropriate carries directly as these companies are not related or under the control of SH Salons.