DIRECTA Color Chart | 12 Shades | OYSTER

In-Store Pickup

📍 Location
Salon and Spa Wholesaler
8750 Westpark Dr., Houston, Texas 77063
📞 (713) 532-1111

🕒 Pickup Hours
Monday to Friday | 9:00 AM - 5:00 PM

⏳ Processing Time
Orders will be ready for pickup within 24 business hours. You will receive an email with pickup instructions once your order is ready.

🔹 Note: Please bring your order confirmation email when picking up your order.

Shipping Options

We offer domestic and international shipping through UPS, USPS, and DHL. Customers can select their preferred shipping service at checkout.

⏳ Processing Time
Orders are processed within 1-2 business days before shipping.

📦 Estimated Delivery Times

• United States: Delivery times depend on the selected shipping method.
• International: Available for select countries. Shipping rates and delivery times vary based on the carrier.

Shipping Rates

Shipping costs are automatically calculated at checkout based on product weight and destination.

Important Information

• We are not responsible for shipping delays caused by carriers or customs for international orders.
• If your package arrives damaged or incomplete, please contact us within 48 hours of delivery to process a claim.

Exchanges, Returns & Refunds

Return & Exchange Window

• Customers may return or exchange unopened merchandise within 30 days from the original purchase date.
• A refund or exchange will be processed once the return is approved and received in its original condition.

Eligibility for Returns/Exchanges

• Items must be unused, in their original packaging, and properly packed to prevent damage during transit.
• Opened or used items are non-returnable.
• Any damage to returned products is the customer's responsibility. Damage claims must be filed with the carrier.

Non-Returnable Items

• Equipment, furniture and custom orders cannot be returned for any reason. These items are final sale due to customization, special handling, or manufacturer policies.

Return Authorization (RMA Required)

• All returns must be pre-approved by Salon & Spa Wholesaler.
• An RMA (Return Merchandise Authorization) number must be obtained before returning any items.
• To request an RMA, please call (713) 532-1111.

Return Shipping Guidelines

• FedEx, UPS, or a qualified Freight Carrier must be used for return shipments. USPS is NOT accepted.
• If an item is returned via USPS, it will be refused and sent back to the customer. No refunds or compensation will be issued for non-compliance with this policy.